BPB Counseling Group LLC Privacy Policy:

Effective Date: January 1, 2022
Last Updated: March 15, 2025

1. Introduction

BPB Counseling Group LLC ("we," "our," or "us") respects your privacy and is committed to protecting the personal information and health information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and interact with our services.

By using our website and services, you consent to the practices described in this Privacy Policy.

2. HIPAA Compliance

As a provider of mental health counseling services, BPB Counseling Group LLC complies with the Health Insurance Portability and Accountability Act (HIPAA) to protect your health information.

  • Protected Health Information (PHI): We collect and store PHI in accordance with HIPAA regulations. This includes information related to your mental health, treatment history, diagnoses, and other sensitive data.

  • Confidentiality: Your PHI will only be accessed by authorized personnel who are required to maintain confidentiality.

  • Use of PHI: We will not disclose your PHI without your written consent, except as required by law or for treatment, payment, and healthcare operations.

  • Patient Rights: You have the right to request access, corrections, and restrictions to your PHI. To exercise these rights, please contact us.

3. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and any other details you provide when signing up, scheduling services, or contacting us.

  • Protected Health Information (PHI): Mental health history, treatment plans, diagnoses, and other medical records, as applicable.

  • Usage Data: Information about how you interact with our website, such as IP addresses, browser type, pages visited, and time spent on pages.

  • Communication Preferences: Your consent and preferences regarding text messages, emails, and other forms of contact.

4. How We Use Your Information

We use your information to:

  • Provide and improve our counseling services.

  • Respond to your inquiries and support requests.

  • Send you text messages and emails with your explicit consent.

  • Ensure the security of our website and prevent fraud.

5. Text Messaging Policy

Disclosure statement about message frequency:

  • Message frequency varies only 1-2 messages per month. By providing your phone number and opting in, you agree to receive text messages from us regarding appointments, service updates, or promotional offers until you select to opt out.

  • Opt-In Requirement: We will only send text messages if you have given us explicit permission via www.bpbcounseling.com/new-client-packet.

  • Opt-Out Option: You can opt out of receiving text messages at any time by replying "STOP" to any message or contacting us directly.

Standard message and data rates may apply based on your mobile carrier’s terms.

You may receive messages weekly or as needed based on your interactions with our services.

Message Frequency:

  1. Message frequency varies by customer request.

  2. Generally, message frequency is no more than 1 message per month.

Text HELP for assistance.

Important: Please note that text messages are not considered a secure form of communication under HIPAA. We recommend using our secure client portal for discussing sensitive health information.

6. Data Sharing and Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following cases:

  • Service Providers: We may work with third-party vendors (e.g., electronic health record providers, billing services) to help us operate our services, but they are contractually bound to comply with HIPAA regulations and protect your data.

  • Legal Compliance: If required by law, we may disclose your information to comply with legal obligations or respond to lawful requests.

7. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • HIPAA-Compliant Systems: We use secure health record systems.

  • Secure Communication: We encourage clients to not use email or text messages for sensitive information.

  • Access Control: Only authorized personnel have access to PHI.

However, no online platform can guarantee 100% security. If you suspect a data breach, please contact us immediately.

8. Cookies and Tracking Technologies

We do not use cookie tracking software.

9. Your Rights and Choices

You have the right to:

  • Request access to the personal information and PHI we have about you.

  • Correct or update your personal information.

  • Request deletion of your data, subject to legal obligations.

  • Opt out of marketing communications.

  • Request an accounting of disclosures of your PHI.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. Your continued use of our website constitutes your acceptance of any changes.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

BPB Counseling Group LLC
admin@bpbcounseling.com
617-294-6493
173 Mt Auburn St. Watertown, MA 02472

For more information, please visit our Privacy Policy at https://bpbcounseling.com/privacy-policy and Terms & Conditions at https://bpbcounseling.com/terms-and-conditions.

  • Message Frequency: Include a statement about how often messages will be sent, such as:

    1. Message frequency varies.

    2. 1-2 messages per month.